Knowledge base

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No transactions were extracted from my bank statements

If no data was extracted from your bank statements then it is likely that the template selected within StatementReader did not match the...

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Troubleshooting overview

Here are some general troubleshooting considerations to keep in mind when using StatementReader: - Misread text in Excel = OCR issue, see...

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My issue isn't listed here

If you can take a screenshot of the problem that you are experiencing, please send it to team@statementreader.com, alternatively please...

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Some transactions are missing

Column headings are used by StatementReader to identify where the transactions begin on each page. If some pages of the bank statements...

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The summary sheet in Excel isn't using the correct column for transaction narrative

UPDATE: An option has now been introduced for the user to decide before processing a multi-narrative statement format which column should...

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Descriptions and numbers are misread

StatementReader uses a process called OCR to read and interpret images that contain text. In order for StatementReader to perform this...

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Some pages and transactions are missing

StatementReader uses templates to ensure that the scanned documents are interpreted correctly. These contain information such as, where...

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Is StatementReader installed correctly?

To check whether StatementReader is installed correctly, go to 'Help' from the menu of StatementReader and select an example job. You...

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The data is not being extracted

The 'extract all lines' option is useful when the column headers (date, description etc.) are obscured by a background so this text is...

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Freezing when connecting to our server

This could be because the connection is timing out (because you have a slow internet connection), or there is anti-virus software or...

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Anti-virus warning

Our application has been checked for viruses and is provided with a digital signature that most anti-virus applications use to...

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Crashes after page one

It seems that the application crashes when it tries to open the Excel workbook to display the results of the first page. First, please...

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Missing validation code

It should usually take less than a minute for a validation code to be generated and sent to you. Check to see if there is an anti-virus...

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An error message says that I need Ghostscript

A free-to-use, third-party application called Ghostscript is required to use StatementReader with PDF documents - an automatic check is...

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Some of the debit or credit amounts are missing in the extracted data

If you are running the job with ‘searchable PDF’ selected, first check whether the PDF document contains the numbers that you are missing...